Leadbox Careers

About us

Leadbox is family-owned and operated and has been servicing Ottawa Ford buyers for 10 years. We were voted number one New and Used Dealer in Ottawa, ON.

Leadbox offers buyers in Ottawa a wide range of new Ford models and pre-owned Ford vehicles, as well as a modern servicing department. Leadbox  also offers genuine Ford parts and accessories, as well as a state-of-the-art body shop and detailing department. Our team of dedicated professionals will always greet you with courtesy and a smile.

WE OFFER:

• Salary guarantee for the first three (3) months of employment
• Competitive salary plus bonus/commission structure
• Group benefit after 3 months of employment
• Employee discounts on parts, service and vehicle purchases
• Tools for success that include a large new and used product inventory such as the F150 – Top selling vehicle in Canada
• High performance culture
• Focused on customer experience
• Experienced and hands on Management staff
• Opportunity for career growth

RESPONSIBILITIES:

• Build relationships & create customers for life.
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
• Describe all optional equipment available for customer purchase.
• Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles.
• Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.
• Be the expert. Know the in’s & the outs of product offerings, optional packages & latest technology
• Follow-up with buyers to ensure referral business.
• Direct report to the General Sales Manager regarding objectives, planned activities, reviews, and analyses

REQUIREMENTS:

• Previous experience in a sales position
• Experience working in a dealership is an asset. Training is provided
• Comfortable with compensation based on commission sales
• Enthusiastic with high energy throughout the sales workday
• Outgoing with a friendly personality, especially while handling objections & negotiating pricing
• Excellent communication skills
• A natural ability to speak to people and the desire to provide excellent customer service.
• A great attitude! Positive thinking and a team player.
• Results oriented
• Proficient computer skills
• Able to provide valid New Brunswick driver’s license, clean driving abstract and criminal background check

Do you have what it takes?

Interested candidates are encouraged to please submit an updated resume and a cover letter describing why you’re the best person for this position. Please quote Sales Professional in the subject line.

careers@leadboxhq.com

We thank all applicants for their interest in advance, but only those being considered for the position will be contacted

About us

Leadbox is family-owned and operated and has been servicing Ottawa Ford buyers for 10 years. We were voted number one New and Used Dealer in Ottawa, ON.

Leadbox offers buyers in Ottawa a wide range of new Ford models and pre-owned Ford vehicles, as well as a modern servicing department. Leadbox also offers genuine Ford parts and accessories, as well as a state-of-the-art body shop and detailing department. Our team of dedicated professionals will always greet you with courtesy and a smile.

Summary:

The Service Advisor welcomes customers and gathers the information required to identify and define the vehicle repair and maintenance work they require. They sell maintenance services and organizes the work schedule, while maintaining excellent customer service.

RESPONSIBILITIES:

• Welcomes the customers arrival and obtains information about their cars.
• Explains the nature of the work performed and all the costs to the customers.
• Ensures that customers are informed of all recommended maintenance, promotions and services provided by the dealership.
• Open and close work orders
• Is responsible for telephone requests for appointments and inquiries about work underway.
• Arranges appointments for maintenance services. If possible, obtains information about the customers and their cars before they come to the dealership.
• Sells lubricating, safety inspection and other services of a similar nature or any other maintenance required by the manufacturer.
• Accurately records the car problem experienced by the customer, on the work order.
• Distributes tasks to the technicians.
• Test drives the car with the customer, as needed
• Prepares a detailed and accurate estimate of the cost of labour and parts.
• Determines the time frame for completion of the work; verifies this with the shop dispatcher, if necessary.
• Contacts customers if there is any change in the estimate or the time frame for completion of the work.
• Verifies warranty coverage on the vehicle to be repaired before work is begun.
• Ensures that department forms, lists of repairs and pricelists are up-to-date.
• Is an active participant in the quality control process

REQUIREMENTS:

• Previous experience in a similar position or in the automotive industry an asset
• 1-2 years’ working experience in a customer service and/or sales position.
• Strong customer service and troubleshooting skills.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proficient computer skills
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Able to effectively communicate both verbally and in writing.
• Strong work ethic, professional, good attendance record and positive team attitude.
• Must have valid driver’s license, able to provide drivers abstract and criminal background check

Work Conditions

• Busy automotive service setting.
• Manual dexterity required to use desktop computer and peripherals.
• Interacts with public at large.
• Repetitive work.

We Offer:

• Competitive salary
• Group benefit after 3 months of employment
• Employee discounts on parts, service and vehicle purchases
• Experienced and hands on Management staff
• Opportunity for career growth

Do you have what it takes?

Interested candidates are encouraged to please submit an updated resume and a cover letter describing why you’re the best person for this position. Please quote Service Advisor in the subject line.

careers@leadboxhq.com

We thank all applicants for their interest in advance, but only those being considered for the position will be contacted.